Privacy Policy

This Privacy Policy (the "Policy") describes what data is processed when you use the Prostor service - the applications for Windows, macOS, iOS and Android, and the website (together, the "Service") - and the purposes and manner of such processing.

1. Core principle

We do not monitor, log or store the contents of your internet traffic passing through the Service: your browsing history, the contents of transmitted data, or your DNS queries. The Service is designed to collect the minimum amount of data required to operate.

2. Data we process

2.1. Data required for the application to work

• your Prostor account identifier (Prostor ID) - created when you start using the Service for free in the application, or issued by the Service; the application uses it to obtain your connection settings;
• a technical identifier of the device or installation;
• device type, platform and operating system version;
• interface language - so that the application is displayed in a suitable language;
• a push notification token, if you have allowed notifications in your device settings.

2.2. Technical data

• the application version - for compatibility and support purposes;
• anonymised crash and error reports, if you have agreed to send them;
• anonymised application usage statistics: which screens are opened and which actions are taken in the interface - without the contents of your traffic or the addresses of the resources you visit;
• aggregated server load statistics that cannot be used to identify an individual user.

2.3. Data provided when contacting support

• the messages you send to the in-app support chat and any images attached to them - these are linked to your account so that the conversation is kept;
• if you contact us on Telegram - your contact details (for example, a Telegram username) and the content of your request.

3. Data we do not collect

• the contents of your traffic or the history of the resources you visit;
• keys and connection configurations you add yourself - these are stored locally on your device;
• data that would allow network activity to be linked to an individual user.

4. Purposes of processing

• providing access to the Service under your account (Prostor ID);
• operating the application on your device;
• sending service notifications, if you have allowed them;
• providing technical support to users;
• improving the stability and quality of the Service.

5. Sharing data with third parties

Data may be shared only with:

• infrastructure providers (hosting), to the extent required to host the Service technically;
• Google Firebase, for crash reports, anonymised usage statistics and delivering application settings;
• Apple and Google push notification services, to deliver notifications if you have allowed them.

We do not sell your data and do not share it with third parties for marketing purposes.

6. Data retention and protection

Data is retained no longer than necessary for the purposes set out in this Policy, or for the periods required by applicable law. We protect data using encryption in transit, access restrictions and other organisational and technical measures.

7. Cookies on the website

The Service website uses only strictly necessary cookies - for example, to remember your selected colour theme. We do not use third-party advertising trackers.

8. Your rights

You have the right to request information about the data processed about you, to ask for it to be corrected or deleted - including deleting your account (Prostor ID) together with your support conversation - and to withdraw your consent where processing is based on consent. To do so, please contact support.

9. Changes to this Policy

We may update this Policy. The current version is always available on this page. Material changes are additionally announced in the application or on the website.

10. Contact

For any questions about data processing, please contact support - in the in-app support chat or on Telegram.

Related documents: End User License Agreement (EULA) and Terms & Conditions.